Refund policy

ODM Merchandise — Refund & Shipping Policy

Last Updated: September 15, 2026

Thank you for shopping with ODM Merchandise. We want you to love your purchase. Please review our policies below before placing your order.

RETURNS & REFUNDS

We accept eligible returns within 14 days of delivery.

To qualify for a return, the item must:

  • Be unworn and unused
  • Be unwashed
  • Have the original tags attached
  • Be free of stains, odors, makeup, pet hair, or other signs of wear
  • Be returned in its original condition

Items that do not meet these requirements may be refused and returned to the customer.

How to Request a Return

To request a return, contact us within 14 days of receiving your order with:

  • Your order number
  • The item(s) you want to return
  • The reason for the return
  • Photos, if the item is damaged or incorrect

Do not send items back without contacting us first. We will provide return instructions if your request is approved.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable.

Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrectly shipped by ODM Merchandise.